Setting boundaries with clients & overcoming buyer's remorse


    Today I'm talking about how to overcome buyers remorse whilst setting boundaries with clients or customers who have signed up to your service, program or other offer.

    This is a key component of customer experience improvement and will go a long way to growing your reputation and business through word of mouth referrals and repeat business.

    When we're selling a premium service or product it's important we understand that no matter how much value we provide and how much our new client needs this value, the chances are that they will experience at least some level of regret for deciding to take the plunge to purchase.

    It's important that in response to this we avoid the temptation to over service customers when we sense there is some level of regret and instead provide reassurance by outlining what our customers can expect from us (I had to learn this the hard way!) The two content pieces

    I reference during this episode are available using the links below:

    The Drama Triangle video

    My interview with business strategist Keziah Robinson.

    A big thank you to everyone who supports me and the work I do to make this show possible on ko-fi here


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    In the spirit of reconciliation I would acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community. I pay my respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples living and working on the land today - the land that always was and always will be, Aboriginal land.

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