In this Monday Motivation episode on the Grow Your Brand show we're talking about how to increase customer retention and loyalty by understanding the different stages of the customer journey.
Find out more about the key client touchpoints and emotional states you need to be aware of to grow your brand.
By understanding how to improve the customer experience at each and every stage of a client's journey with you will also increase customer advocacy by through positive client testimonials and word of mouth referrals.
To access my interview with Joey Coleman that I mention in this episode, head over to this episode of my 2019 podcast show The Oyster here.
Support me and the work I do to make this show for you on ko-fi here
Find me on twitter: https://twitter.com/laurenkress89
Ps. Yes! I do offer 1-on-1 business coaching and consulting to help you grow your brand and business, but I only take on a few clients at a time. To find out if I'm available right now or to go on my waiting list for future coaching opportunities send me a message directly on LinkedIn.
